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Frequently Asked Questions

We are happy to help you. Below, you'll find a general FAQ to help you navigate and make the most of your shopping experience. If you have any additional questions, feel free to reach out to our customer support team at +91 80159 50093.

General FAQs

To create an account, click on the “Sign Up” or “Register” button at the top of the page. Fill in the required information, such as your email address and password, and follow the prompts to complete the registration.

If you forget your password, click on the “Lost your password?” link on the login page. Enter your email address, and we’ll send you instructions on how to reset your password.

To place an order, follow these steps:

  1. Browse the website and find the product(s) you wish to purchase.
  2. Click on the product to view more details.
  3. Select the desired quantity and any other product variations (e.g., size or color).
  4. Click the “Add to Cart” button.
  5. Once you’ve finished adding items, go to your cart by clicking on the cart icon in the top right corner.
  6. Review your cart and click “Proceed to Checkout.”
  7. Follow the checkout process, provide your shipping and payment details, and confirm your order.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. You’ll be able to see the available payment options during the checkout process.

Yes, once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

Our return policy allows you to return or exchange products within a specified period (e.g., 3 -10 days) from the date of purchase, provided the items are in their original condition. Please refer to our “Returns and Refunds” page for more detailed information.

Our website supports international shipping to certain countries. During the checkout process, you can select your country, and if shipping is available, you’ll see the relevant options and costs.

You can contact our customer support team through various channels, including email, phone, or live chat. Visit the “Contact Us” page for our contact details and support hours.

Yes, we take your security seriously. Our website uses secure encryption protocols to protect your personal and payment information. Your data is stored and handled in compliance with relevant privacy laws.

Yes, we frequently offer discounts and promotions. Keep an eye on our website, subscribe to our newsletter, and follow us on social media to stay updated on the latest deals and offers.

Remember, this FAQ provides general information, and specific policies may vary depending on the website’s configuration. If you have any questions related to a particular order or product, don’t hesitate to reach out to our customer support team for personalized assistance. Happy shopping!

Shipping Information

We may offer free shipping for certain orders or as part of specific promotions. The availability of free shipping and the eligibility criteria will be mentioned on our website or during the checkout process.

We offer various shipping options, including standard shipping, expedited shipping, and international shipping (if applicable). During the checkout process, you can select the shipping method that best suits your needs.

The processing and shipping time may vary depending on the product’s availability and your location. Typically, we aim to process orders within a certain timeframe (e.g., 1-2 business days) and provide an estimated delivery time during checkout.

Yes, we offer international shipping to select countries. During the checkout process, you can enter your international shipping address to check if we deliver to your location and view the associated shipping costs.

Once your order is shipped, we will send you a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the carrier’s website to monitor the shipment’s status.

If your order is taking longer than the estimated delivery time, we recommend tracking the shipment using the provided tracking number. If you encounter any issues or have concerns about your order’s delivery, please contact our customer support team for assistance.

If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

In the rare event of a lost or damaged package, please notify our customer support team immediately. We’ll work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, depending on the circumstances.

We may offer package consolidation for international orders, depending on the destination and our shipping policies. Consolidation can help reduce shipping costs for customers ordering multiple items.

At this time, our website does not support shipping items in a single order to multiple addresses. Each order can only be shipped to one specified address. If you need to send items to different addresses, you will need to place separate orders for each address.

Please note that shipping policies and options may be subject to change, and specific details about shipping costs, delivery times, and international shipping destinations can be found on our website’s shipping information page or during the checkout process. If you have any shipping-related queries, feel free to contact our customer support team for further assistance.

Returns & Refunds

Our return policy allows you to return products within a specified period (e.g., 30 days) from the date of purchase. The products must be in their original condition, unused, and with all the original tags and packaging intact. Certain items may be non-returnable, such as personalized or perishable goods. Please refer to our “Returns & Refunds” page on our website for the complete return policy and instructions.

To initiate a return, follow these steps:

  1. Log in to your account (if applicable) and go to your order history.
  2. Locate the order containing the item you want to return.
  3. Click on the “Return” or “Request Return” option next to the relevant item.
  4. Provide a reason for the return and any additional details required.
  5. Follow the prompts to complete the return request.

The responsibility for the return shipping fee may vary depending on the reason for the return and our policies. If the return is due to a faulty or damaged item, we may provide a prepaid shipping label. However, if the return is due to a change of mind or other non-fault reasons, the return shipping fee may be the customer’s responsibility. Please check our “Returns & Refunds” page for specific details.

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. The processing time for returns can vary, but we aim to process returns within a reasonable timeframe (e.g., 5-7 business days). You will receive a notification once your return is processed, and any eligible refunds will be issued accordingly.

Depending on our policies and product availability, we may offer exchanges for certain items. If you wish to exchange an item, please contact our customer support team to inquire about the exchange process and availability of the desired product.

Once your return is approved and processed, we will initiate the refund to your original payment method. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Yes, you can return a gift you received. However, to process the return, you may need to provide some order details or contact our customer support team for assistance.

If you receive the wrong item or a defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, and if necessary, we’ll provide instructions on returning the incorrect or faulty item.

The return policy generally applies to all eligible items, including those purchased during a sale or using a discount code. However, please review our specific return policy for any exceptions related to discounted or promotional items.

If we have physical retail locations, our return policy may allow you to return items bought online to one of our stores. However, please check our return policy or contact our customer support team for more details and to confirm the availability of this option.

Remember, the information provided here is a general overview of our Returns & Refunds policies. For the most accurate and up-to-date information, please refer to our “Returns & Refunds” page on the website or contact our customer support team for assistance.

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